Privacy Policy

We may collect personal data and business information when you interact with AISHINE, including:

• Name, company name, job title, business email address, phone number, and country or region;
• Account information, login details, platform preferences, and service usage data;
• Website usage information, including IP address, browser type, device information, pages visited, and interaction data;
• Communications with our team, including enquiries, demo requests, support requests, survey responses, and feedback;
• Marketing and event information, such as newsletter subscriptions, content downloads, campaign interactions, and event registrations.

In connection with our data intelligence, media monitoring, social listening, reputation analysis, and AI-powered insight services, we may also process publicly available information, media content, social media content, online discussions, business information, and other data obtained from lawful or authorized sources.

We use personal data and related information to:

• Provide, operate, maintain, and improve our website, platform, products, and services;
• Respond to enquiries, demo requests, customer support requests, and business communications;
• Manage customer accounts, subscriptions, service delivery, and platform access;
• Understand website and platform usage, improve user experience, and develop new product features;
• Send service updates, product information, event invitations, newsletters, and marketing communications where permitted;
• Conduct business development, customer relationship management, analytics, and market research;
• Monitor system performance, maintain security, prevent fraud, and protect our rights and interests;
• Comply with legal, regulatory, contractual, audit, tax, and compliance obligations.

We will only collect, use, or disclose personal data for purposes that are reasonable and appropriate in the circumstances, and where required, with your consent.

Our website may use cookies and similar technologies to support essential website functions, improve performance, analyze traffic, remember preferences, and understand how visitors interact with our content.

You may manage or disable cookies through your browser settings. Please note that some website features may not function properly if certain cookies are disabled.

We may share personal data with:

• AISHINE affiliates, employees, contractors, and authorized personnel;
• Service providers and vendors who support our business operations, including cloud hosting, IT services, analytics, CRM, marketing, payment, and customer support providers;
• Business partners, resellers, distributors, or integration partners where necessary to provide services or respond to your requests;
• Professional advisers, auditors, insurers, legal counsel, and consultants;
• Regulators, public authorities, courts, law enforcement agencies, or other parties where required or permitted by law;
• Relevant parties in connection with a merger, acquisition, investment, financing, restructuring, or transfer of business assets.

We require third parties that process personal data on our behalf to handle such data securely and only for authorized purposes.

AISHINE is based in Singapore and may work with customers, partners, vendors, service providers, cloud infrastructure providers, and technology partners located in different countries or regions.

As a result, personal data may be transferred to, stored in, accessed from, or processed in jurisdictions outside Singapore where necessary for the purposes described in this Privacy Policy, including service delivery, customer support, hosting, analytics, security, business operations, and compliance.

Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that the transferred data receives a standard of protection comparable to that required under applicable Singapore data protection laws, including the Singapore Personal Data Protection Act 2012 ("PDPA"), where applicable.

Such measures may include contractual safeguards, internal data protection policies, vendor due diligence, access controls, security requirements, and other appropriate organizational or technical protections.

By using our website, platform, products, or services, or by providing personal data to AISHINE, you acknowledge that your personal data may be transferred, stored, or processed outside your country or region, subject to applicable legal requirements.

We take reasonable technical, administrative, and organizational measures to protect personal data against unauthorized access, collection, use, disclosure, copying, modification, loss, misuse, alteration, destruction, or similar risks.

These measures may include access controls, secure hosting arrangements, encryption where appropriate, authentication procedures, internal policies, staff training, vendor management, security monitoring, backup procedures, and incident response processes.

Access to personal data is limited to authorized personnel, service providers, or partners who need such access for legitimate business, operational, technical, support, or compliance purposes.

We also seek to work with service providers and technology partners that maintain appropriate security and confidentiality standards for the data they process on our behalf.

However, no internet-based service, platform, network, transmission method, or electronic storage system can be guaranteed to be completely secure. While we take reasonable steps to protect personal data, we cannot guarantee absolute security.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including providing our website, platform, products, and services, managing customer relationships, responding to enquiries, maintaining business records, complying with legal or contractual obligations, resolving disputes, enforcing agreements, and supporting legitimate business needs.

The retention period may vary depending on the type of personal data, the purpose of processing, the nature of our relationship with you, legal or regulatory requirements, contractual obligations, operational needs, and applicable limitation periods.

Where personal data is processed in connection with customer accounts, service usage, support requests, marketing communications, contracts, invoices, compliance records, or platform operations, we may retain such data for the period reasonably required for those purposes.

When personal data is no longer required, we will take reasonable steps to delete, anonymize, aggregate, or securely dispose of it in accordance with applicable laws and our internal retention practices.

In some cases, we may retain anonymized or aggregated data that no longer identifies an individual for analytics, product improvement, research, reporting, or business intelligence purposes.

AISHINE provides AI-powered media intelligence, brand monitoring, public opinion analysis, reputation risk detection, social listening, consumer insight discovery, and related data intelligence services.

As part of these services, we may collect, organize, analyze, classify, summarize, or otherwise process publicly available information and other data obtained from lawful or authorized sources. This may include online news, media content, public webpages, social media content, public posts, public comments, business information, industry information, market signals, and other publicly accessible digital content.

We use such data to help organizations understand media trends, consumer voices, public attention, brand reputation, communication risks, emerging issues, and market dynamics. Our services may also support alerting, reporting, topic analysis, sentiment analysis, trend detection, and AI-assisted decision-support workflows.

Where publicly available information or authorized data contains personal data, we process such data in accordance with applicable laws and with appropriate safeguards. We seek to limit processing to legitimate business intelligence, media monitoring, reputation analysis, risk detection, research, analytics, and service delivery purposes.

AISHINE does not claim ownership of third-party content, public content, media content, platform content, or other external materials that may be referenced, indexed, analyzed, summarized, or displayed through our services. Such content remains subject to the rights, terms, and policies of the relevant publishers, platforms, data providers, or rights holders.

Our AI-powered features may generate summaries, classifications, sentiment indicators, topic clusters, alerts, recommendations, risk signals, or other analytical outputs based on available data. These outputs are intended to support business understanding and decision-making, but they may involve automated analysis, probability-based interpretation, or model-generated judgment.

Customers and users are responsible for reviewing, validating, and applying AISHINE's data, reports, alerts, insights, and AI-generated outputs according to their own professional judgment, business context, internal policies, and applicable legal requirements.

We do not use publicly available data or AI-generated insights to make decisions that produce legal or similarly significant effects on individuals without an appropriate legal basis, safeguards, or customer instruction where applicable.

Subject to applicable law, you may have certain rights regarding the personal data we hold about you. These rights may include the right to request access to your personal data, request correction of inaccurate or incomplete personal data, withdraw consent where processing is based on consent, object to or restrict certain processing activities, opt out of marketing communications, or raise questions about how your personal data is handled.

You may also contact us if you would like to update your communication preferences, unsubscribe from marketing messages, or ask how your information is collected, used, disclosed, stored, or protected.

To exercise your rights, please contact us using the details provided in the "Contact Us" section below. We may need to verify your identity and request additional information before processing your request.

Please note that certain requests may be subject to legal, contractual, operational, technical, security, or regulatory limitations. For example, we may be required or permitted to retain certain information for compliance, dispute resolution, fraud prevention, security, accounting, audit, or legitimate business purposes.

We will respond to valid requests in accordance with applicable laws and within a reasonable timeframe.

We may use your contact information to send you product updates, newsletters, event invitations, research insights, service announcements, promotional materials, or other business communications that may be relevant to your professional interests, where permitted by applicable law.

If you receive marketing communications from us, you may opt out at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

We may also use limited information, such as your role, company, industry, region, or interaction with our website and content, to help tailor communications and improve the relevance of our marketing activities.

Even if you opt out of marketing communications, we may still send you non-marketing communications, such as service notices, account updates, platform notifications, security alerts, transactional messages, customer support responses, or administrative information.

Your marketing preferences may take a reasonable period of time to be updated across our systems.

AISHINE may provide data intelligence, media monitoring, social listening, brand analysis, risk detection, AI-powered insights, and related services. In doing so, our systems may process publicly available information, business information, media content, social media content, online discussions, or other data made available through public or authorized sources.

Where such data includes personal data, we process it only for legitimate business purposes, in accordance with applicable laws and relevant platform terms, and with appropriate safeguards designed to protect individual privacy and data security.

Our services are intended to help organizations understand public information environments, media trends, reputation signals, consumer voices, and emerging risks. We do not use such data to make decisions that produce legal or similarly significant effects on individuals without appropriate legal basis or safeguards.

Our website, platform, or services may contain links to third-party websites, platforms, applications, tools, content, plug-ins, or integrations. These may include analytics providers, customer relationship management tools, marketing platforms, payment providers, embedded content, social media platforms, video hosting services, scheduling tools, or other technology partners.

AISHINE does not control and is not responsible for the privacy practices, security standards, content, availability, accuracy, or legal terms of any third-party website, platform, tool, or service.

When you access a third-party website or use a third-party service, your personal data may be collected, used, disclosed, stored, or otherwise processed by that third party in accordance with its own privacy policy, cookie policy, terms of use, and data protection practices.

We encourage you to review the relevant third-party privacy policies and terms before providing personal data or using third-party services. Your interactions with third-party services are solely between you and the relevant third party.

Our website, platform, products, and services are intended for business, organizational, and professional use. They are not directed to children, and we do not knowingly collect personal data from children.

If we become aware that we have collected personal data from a child without appropriate consent or legal basis, we will take reasonable steps to delete such data or otherwise handle it in accordance with applicable law.

If you believe that a child has provided personal data to AISHINE, please contact us using the details provided in the "Contact Us" section below.

We may update this Privacy Policy from time to time to reflect changes in our business, website, platform, products, services, technologies, legal requirements, data protection practices, or operational needs.

The updated version will be posted on this page with a revised "Last updated" date. Unless otherwise stated, the updated Privacy Policy will take effect when it is published on our website.

Where required by applicable law, or where we make material changes to how we collect, use, disclose, or protect personal data, we may provide additional notice through appropriate channels, such as website notices, email communications, platform notifications, or other reasonable means.

We encourage you to review this Privacy Policy periodically to stay informed about how AISHINE manages personal data.

If you have any questions, requests, or concerns regarding this Privacy Policy or our handling of personal data, please contact us at: